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What should I do if my deposit hasn’t arrived?

If your deposit hasn’t appeared within 15 minutes, please contact our support team and provide the following transaction details:

  • Cryptocurrency used (e.g., BTC, ETH)

  • Amount sent

  • Date and time of the transaction

  • Wallet address you sent the funds to

  • Transaction ID (TXID) or hash

  • Screenshot of the transaction (if available)

Providing these details will help our team locate and resolve your issue more efficiently.

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